Terms of Service

1. Who these Terms are between

1.1 These Terms are an agreement between Chiblu India (OPC) Private Limited (CIN U62013KA2025OPC211230), registered at No. 51 Deverabisanahalli, Bangalore, Karnataka 560103 ("Chiblu", "we", "us") and the person or entity that opens a Chiblu Store account (the "Store Owner", "you").

1.2 By creating an account or using the Service you accept these Terms. If you accept them for an entity, you confirm you are authorised to bind it.

1.3 Eligibility. You must be at least 18 and capable of entering a binding contract. The Service is offered for business use in India; we may decline or discontinue service in any jurisdiction.

1.4 No other person acquires rights under these Terms. In particular, your customers are not parties to them.

2. Definitions

Service means the Chiblu software, hosting and integrations we make available. Store means the storefront you create using the Service, at an address we provide or a domain you connect. Store Owner Content means anything you upload, enter or publish through the Service. Customer means a person who visits or buys through your Store. Payment Provider means a third-party payment service you connect under section 7. Subscription means the plan described in section 6.

3. What Chiblu provides

3.1 Chiblu provides software that lets you create and publish a Store, host its content, display your products, services and digital goods, receive orders and enquiries, connect a domain, connect a Payment Provider, and manage your business through our tools.

3.2 We provide the Service as it exists from time to time. Section 14 governs changes.

3.3 Access to the Service depends on your Subscription being current. Sections 6 and 12 govern what happens if it is not.

4. What Chiblu is not

4.1 Chiblu Store is not a marketplace. We do not list your products for sale on our own account, we do not aggregate a catalogue of Store Owners for customers to browse, and we do not direct customers to your Store. We separately operate a marketplace at chiblu.com under different terms; your Store is not part of it, nothing in these Terms places your products there, and we will not do so without your agreement.

4.2 Chiblu is not the merchant of record for your sales, does not purchase or take title to anything you sell, does not set your prices, does not fulfil orders and does not determine your shipping, return, cancellation or refund policies.

4.3 Chiblu is not a party to the contract between you and your Customers for the products or services you offer through your Store.

4.4 Chiblu is not a payment service, a bank, or a financial institution, and does not receive, hold, route or settle your sale proceeds. Section 7 governs payments.

5. Your account and security

5.1 You must give accurate registration information and keep it current. We may require verification.

5.2 You are responsible for your credentials and for everything done through your account. Tell us promptly if you suspect unauthorised access.

5.3 One account per business unless we agree otherwise. You may not transfer your account without our consent.

6. Your plan, trial and billing

6.1 The plan. Chiblu Store is offered on a single paid plan. There is one plan; we do not operate tiers.

6.2 Free period. Eligible new Store Owners receive an introductory free period. Eligibility is determined by us, is limited to one per Store Owner, and may be withdrawn where we reasonably believe it is being misused.

6.3 Charges. After the free period the Subscription is charged monthly in advance at the rate published on our website. We may change the rate on reasonable notice under section 14.

6.4 Cancellation. You may cancel at any time. Cancellation takes effect at the end of the period you have paid for; your Store remains available until then. We do not refund a partially used period, except where required by applicable law.

6.5 Failed payment. If a Subscription payment is not made, your Store may be paused. We may restore access on payment.

6.6 Taxes. Amounts are exclusive of taxes unless stated. Section 17 applies.

7. Payments and third-party payment providers

7.1 Chiblu does not receive, hold or settle your customers' sale proceeds. If you choose to accept payments through your Store, you connect your own account with a third-party payment provider. Chiblu currently supports Razorpay and may support additional providers.

7.2 You are responsible for opening and maintaining that account, for completing the provider's onboarding and verification requirements, and for accepting and complying with the provider's terms. Your relationship with the provider is independent of Chiblu.

7.3 Authorisation you grant us. When you connect a payment provider, you authorise Chiblu to access your connected provider account and perform the limited operations required to provide the payment integration. For Razorpay, this connection uses Razorpay's OAuth authorisation framework, and the operations are: (a) creating payment orders against your Razorpay account when a customer checks out; (b) reading the status of those payments; and (c) initiating a refund when you request one. Chiblu does not use this authorisation for any other payment operation. It does not permit Chiblu to withdraw, transfer or hold funds.

7.4 Credentials we hold. Connecting a provider issues credentials to Chiblu that enable the operations in 7.3. Chiblu stores those credentials in encrypted form and renews them while your connection remains active.

7.5 Where the money goes. Payments made by your customers are received into your provider account and settle to you under your agreement with the provider. Chiblu does not receive, hold, route or settle your sale proceeds, and Chiblu takes no commission on your sales. Chiblu's only charge to you is the subscription described in section 6.

7.6 Card details. Payment details are collected by the provider. Chiblu does not receive or store your customers' card or payment credentials.

7.7 Fees. Processing fees, and any taxes or charges applied by the provider, are determined by the provider and are payable by you under your agreement with them. Chiblu does not set them.

7.8 Refunds, disputes and chargebacks. Refunds are initiated by you and processed by the payment provider against your account. Disputes and chargebacks relating to transactions processed through your payment provider are handled under your agreement with the provider and the provider's applicable processes. Chiblu does not control the provider's dispute or chargeback decisions and does not assume responsibility for amounts assessed against your provider account.

7.9 Disconnecting. You may disconnect a payment provider at any time. Disconnecting removes the credentials Chiblu holds. Disconnecting does not, by itself, revoke the authorisation on the provider's side; to revoke it there, remove the Chiblu application from your provider account. The same applies when your Chiblu account ends.

7.10 No guarantee. Chiblu does not guarantee that a payment provider will approve you or continue to accept you, that any payment will be approved, when settlement occurs, the outcome of any refund, dispute or chargeback, that a provider will remain available, or that Chiblu will continue to support any particular provider or integration. Chiblu does not guarantee that your Store will at all times be able to accept payments.

8. Your customers and your business

8.1 You operate your own business. You are the seller or provider to your Customers.

8.2 You are solely responsible for: your products, services and digital goods; their descriptions, images, claims and pricing; availability and inventory; fulfilment, delivery and shipping; returns, refunds and cancellations; warranties; customer support; disputes with Customers; your taxes; any licences, registrations or regulatory requirements that apply to what you sell; and your advertising and marketing.

8.3 You must publish your own shipping, return, refund and cancellation policies where required, and honour them.

8.4 The commercial relationship for any sale is between you and your Customer. Chiblu is not a party to it, does not mediate it, and has no obligation to resolve it.

8.5 Chiblu processes information necessary to operate your Store and provide the Service. That does not make Chiblu a party to your sales.

9. Your Store, content and intellectual property

9.1 You own your content. Store Owner Content remains yours.

9.2 Licence to us. You grant Chiblu a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize and otherwise technically process, cache, back up, transmit and display Store Owner Content, to the extent necessary to provide the Service and operate your Store. The licence ends when the content is removed or your account closes, except for copies retained under 12.4.

9.3 Your warranties. You confirm you own or are licensed to use everything you publish, and that it does not infringe anyone's rights or breach any law.

9.4 Chiblu's rights. Chiblu retains all rights in the Service, its software and source code, its templates and designs, the Chiblu name, marks and brand, and its proprietary technology. Nothing here transfers them to you. You may not copy, resell, reverse engineer or create derivative works from the Service.

9.5 Feedback. If you send us suggestions, we may use them without obligation.

10. Acceptable use

10.1 You must not use the Service to: break any law; sell goods or services you are not permitted to sell; commit fraud or deceive Customers; impersonate anyone; infringe intellectual property; publish malicious code; attack, probe or overload our infrastructure; scrape or extract data other than your own; circumvent access controls, limits or security measures; resell or make the Service available to third parties as your own; or do anything that creates material legal, security or Payment-Provider risk for Chiblu.

10.2 Where you accept orders or payments through external channels, whether messaging apps, social platforms or otherwise, you must not use those channels deceptively or unlawfully, or to misrepresent the terms of a sale.

10.3 We may publish additional policies on prohibited goods and services; they form part of these Terms.

10.4 Genuine products and honest imagery. Everything you list must be something you actually make, sell or supply, and must genuinely be available to buy. Your images must accurately depict that product. AI-generated, computer-rendered or otherwise digitally created images are permitted only where they truthfully represent a real product you can supply; they must not be used to depict a product that does not exist or that you cannot fulfil.

11. Content removal and Store restrictions

11.1 We may remove or disable Store Owner Content, require you to correct it, or restrict a feature of your Store, where we reasonably believe it breaches these Terms or any law, infringes a third party's rights, or creates risk for Chiblu, Customers or a Payment Provider.

11.2 We may ask you to verify information about you or your Store, and restrict functionality until you do.

11.3 Action under this section is separate from suspension or termination of your account under section 12. We will act proportionately.

12. Suspension, termination and data

12.1 Closing your account. You may request closure of your account at any time by contacting us through the account-closure process we provide. We may require reasonable information to verify the request. We will process verified requests within the timeframe required by applicable law and our applicable data-retention obligations. We aim to acknowledge verified requests within 2 business days.

12.2 Effects of closure. The consequences of account closure may include deactivation of your Store, release of any custom domain, termination of your subscription and removal of payment credentials held by Chiblu, subject to applicable retention requirements. Section 7.9 applies to provider-side authorisation.

12.3 Suspension and enforcement by Chiblu. We may remove or disable content, restrict Store functionality, suspend your Store, or suspend or terminate your account where reasonably necessary to: (a) comply with law, or with a requirement of a regulator or other authority; (b) respond to a restriction, requirement or action of a payment provider; (c) protect Chiblu's infrastructure or the integrity of the Service; (d) protect users, customers or third parties; (e) prevent or address fraud or a security threat; (f) address unlawful activity, intellectual-property infringement or materially harmful activity; or (g) address a serious breach of these Terms. Where a breach is capable of correction, we will give notice and a reasonable opportunity to correct it, where practicable. We may act without prior notice where reasonably necessary to comply with law, to protect users, customers or third parties, to protect our infrastructure, to address fraud or a security threat, or to prevent material harm.

12.4 Information we may retain. Ending your account does not necessarily delete all information. We may retain information where required by law or necessary for accounting, security, fraud prevention, dispute resolution, or the establishment or defence of legal claims, subject to our Privacy Policy and applicable law.

12.5 Your customers' data. You remain responsible for your obligations to customers whose personal data you collect or otherwise control through your Store, including obligations relating to notices, lawful processing, requests from individuals, refunds, orders and applicable record-keeping. Ending your Chiblu account does not discharge those obligations.

12.6 Survival. The survival provisions in 19.3 continue to apply after termination.

13. Domains

13.1 You may connect a domain you control. Chiblu does not acquire ownership of it.

13.2 You are responsible for registering the domain, renewing it, and complying with your registrar's terms. Disputes with your registrar are between you and them.

13.3 We may disconnect a domain when your access to the Service ends, when the Subscription is unpaid, or under section 11 or 12. You may need to change DNS or other configuration yourself.

13.4 Where we provide an address on a Chiblu domain, that address remains ours. We may reclaim it when your account closes.

14. Service changes and discontinuation

14.1 We may add, change, retire or remove features, templates, integrations and Payment Providers, and may change limits or plan pricing.

14.2 For changes that materially and adversely affect you, we will give reasonable notice under 19.1. Continuing to use the Service after a change takes effect is acceptance of it. If you do not accept a change, your remedy is to cancel under 6.4.

14.3 We may suspend or discontinue the Service in whole or in part. Where a planned discontinuation would materially affect you, we will give reasonable advance notice where practicable.

14.4 Nothing in these Terms obliges Chiblu to operate the Service indefinitely.

15. Third-party services

15.1 The Service integrates with third parties, including payment providers, domain registrars, messaging and social platforms, email, analytics, hosting and content delivery. They operate under their own terms and independently of Chiblu.

15.2 Chiblu is not responsible for a third party's availability, approval decisions, fees, outages, settlements, refunds, chargebacks, policy changes, or suspension or termination of your account with them.

15.3 We may change or stop supporting any integration under section 14.

16. No guarantee of results or availability

16.1 The Service is provided on a reasonable-efforts basis. We do not guarantee that it will be uninterrupted, error-free, secure, or available at any particular time, and we do not commit to a service level unless separately agreed in writing.

16.2 Chiblu does not guarantee any business outcome. In particular, we do not guarantee sales, revenue, customers, traffic, conversion, search-engine ranking or indexing, reach on any social platform, approval by a Payment Provider, approval of any payment, or that your Store will at all times be able to accept payments.

16.3 Tools we provide to help your Store be found do not guarantee that it will be found.

17. Taxes

17.1 You are responsible for determining, collecting, reporting and paying any taxes arising from your own business and your sales to Customers, and for any registrations that requires.

17.2 Chiblu is responsible for taxes applicable to its own Subscription revenue as required by law, and will issue invoices for the Subscription.

17.3 Chiblu does not collect, withhold or remit tax on your sales, and does not act as a tax collector or deductor in respect of them.

18. Warranties, liability and indemnity

18.1 Service provided as-is. To the extent permitted by law, the Service is provided "as is" and "as available". Chiblu does not make, and expressly disclaims, warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation, whether express, implied or statutory.

18.2 Your Store is your responsibility. Chiblu gives no warranty in respect of your products, services, content, Customers or business, or in respect of any third party under section 15.

18.3 Exclusion of indirect loss. To the extent permitted by law, Chiblu is not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, anticipated savings, data or opportunity, however arising and whether or not foreseeable.

18.4 Cap on liability. To the extent permitted by law, Chiblu's total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), statute or otherwise, is limited to the total Subscription fees you paid to Chiblu in the twelve months immediately preceding the event giving rise to the claim.

18.5 Your indemnity. You will indemnify and hold Chiblu, its officers, employees and contractors harmless against claims, demands, proceedings, losses, damages, liabilities, costs and reasonable legal fees arising out of or in connection with: the products, services or digital goods you offer; your content, advertising or claims; your relationships with and obligations to Customers; infringement of a third party's intellectual property or other rights by your content or offerings; your unlawful or regulatory-breaching activity; your taxes; your misuse of the Service; and your breach of these Terms.

18.6 Conduct of claims. We will notify you of a claim we seek indemnity for, allow you to participate in its defence at your cost, and not settle it in a way that imposes an obligation on you without your consent, not unreasonably withheld. We may take control of the defence where we reasonably consider our interests require it.

19. Notices and general provisions

19.1 Notices to you. We may give you notice by email to the address associated with your account, or by posting a general notice on our website. Notice is deemed given when sent or posted. You are responsible for keeping your contact information current.

19.2 Notices to us. Send notices to support@chiblu.com or to our registered office in 1.1. Notice to us is effective on receipt.

19.3 Survival. Provisions which by their nature should survive termination will continue to apply, including provisions relating to outstanding payment obligations, intellectual property, indemnity, limitation of liability, retained information, and governing law and dispute resolution.

19.4 Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural events, epidemic, war, civil unrest, government action, strikes, failure of utilities or telecommunications, internet or hosting failures, and the acts or omissions of third-party providers. This does not excuse payment obligations already due.

19.5 Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, employment or franchise relationship, and neither party is the agent or legal representative of the other. The authorisation in 7.3 is a limited technical authorisation and does not make Chiblu your agent.

19.6 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of assets, on notice to you.

19.7 Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the remainder continues in force. A failure or delay in enforcing a right is not a waiver of it, and a single or partial exercise does not prevent further exercise.

19.8 Entire agreement. These Terms, together with the documents below, are the entire agreement between us about the Service and replace all prior discussions and understandings. In the event of conflict, the order of precedence is: (a) any written order form or special commercial terms signed by both parties; (b) these Terms; (c) the Privacy Policy; (d) any policy published by Chiblu and incorporated by reference, including any prohibited goods and services policy under 10.3.

19.9 Language and headings. These Terms are in English. Headings are for convenience and do not affect interpretation.

20. Grievances, governing law and disputes

20.1 Talk to us first. If you have a concern, contact us at support@chiblu.com. Most issues are resolved this way, and we ask you to raise a matter with us before commencing formal proceedings.

20.2 Grievance Officer. Complaints about the Service, about content on it, or about your data may be addressed to our Grievance Officer, whose name and contact details are published on our Contact page. We acknowledge grievances within 48 hours and aim to resolve them within one month of receipt.

20.3 Disputes between you and your Customers. Chiblu is not a party to your sales (4.3) and does not mediate, arbitrate or decide disputes between you and a Customer. Where we hold information relevant to such a dispute, we may provide it as required by law.

20.4 Governing law. These Terms and any dispute arising out of or in connection with them are governed by the laws of India.

20.5 Jurisdiction. Subject to 20.6, the courts at Bangalore, Karnataka have exclusive jurisdiction.

20.6 Your statutory rights. Nothing in these Terms limits any right you have under applicable law that cannot lawfully be limited, including any right to approach a consumer forum or other statutory authority where that right applies to you.

20.7 Changes to these Terms. We may change these Terms. For material changes we will give reasonable notice under 19.1 before they take effect. Continuing to use the Service after that is acceptance. If you do not accept a change, your remedy is to cancel under 6.4.