Refund & Cancellation Policy

1. About this policy

This policy explains cancellations and refunds for the Chiblu subscription — the fee a business pays Chiblu for the software that runs their online store (a "Store").

It does not cover purchases made from a Store. Chiblu provides the software; the business operating the Store sells its own products and services and sets its own refund policy. Section 4 explains where to go for those.

2. Cancelling your Chiblu subscription

You may cancel at any time.

Cancellation takes effect at the end of the period you have already paid for. Your Store remains available until then, subject to our Terms.

To cancel, use the cancellation option in your Chiblu dashboard, or contact us at support@chiblu.com from your registered email address.

3. Subscription refunds

We do not refund a partially used subscription period, except where required by applicable law. When you cancel, you keep what you have paid for until the end of that period rather than receiving money back for the unused part.

If you believe a charge should be refunded — for example a duplicate charge — contact us at support@chiblu.com with the details. We will review the request in accordance with these terms and applicable law.

4. Purchases made through a Chiblu Store

Chiblu is not the seller. When you buy from a Store, you are buying from the business that operates it, not from Chiblu. Chiblu is not the merchant of record, does not receive or hold the money from that sale, and takes no commission on it.

The Store's own cancellation, return and refund policy applies. Each Store publishes its own policy, and that is the one that governs your purchase.

To request a cancellation, return or refund for something you bought from a Store, contact that business directly, using the contact details shown on their Store.

Chiblu does not decide whether a business must give you a refund and is not responsible for arranging returns or exchanges for purchases made from a Store. Where a Store Owner requests a refund, Chiblu's software may initiate that refund through the Store Owner's connected payment provider. The refund is made against the Store Owner's payment account and remains subject to the provider's processes.

5. Payment providers

A Store Owner connects their own payment provider account to take payments from their customers. Payments made to a Store are processed through that provider and are received into the Store Owner's own account. They do not pass through Chiblu.

Refunds for a Store purchase are initiated by the Store Owner and processed by that provider against their account. Disputes and chargebacks are handled under the Store Owner's agreement with their provider and that provider's own processes. Chiblu does not control those decisions.

The provider's fees, timelines and processes are governed by that provider's terms.

6. Contact

For questions about your Chiblu subscription, its cancellation, or a Chiblu billing error, contact us at support@chiblu.com.

For a purchase you made from a Store, please contact that business directly — see section 4.